Return and Exchange Policy

Thanks for shopping at, your satisfaction is very important to us. If you are not entirely satisfied with your purchase, we're here to help.

You have 30 days to return an item, unused and in the same condition that you received it. Please include a copy of your invoice and the reason for your return/exchange (defective, wrong size, wrong color, etc).

Once we have received the item and approved your request, we will ship a replacement product or initiate a refund to your credit card. If you are issued a refund, you will receive the credit within 1-3 days, depending on your card issuer's policies. Shipping costs are nonrefundable, all replacement products will be shipped at customer's expense.
Return your Item(s) to the following address:

PHS Saddlery, Inc.
5220 Barrett Road
Colorado Springs, CO 80926

The above address is provided for return shipping only, we do not operate a retail store at this address.

If you have any further questions on how to return your item(s), please call toll free (877) 942-4277 between 9:00AM and 5:00PM (MDT/MST) Monday thru Friday, or send an email to

Please see our Terms & Conditions for complete details regarding our ecommerce policies.